企业电话语音录音管理系统

企业电话语音录音管理系统使用说明书系统介绍随着场竞争的日益剧烈,各个企业都想尽方法完善对客户的服务,电话客户服务便是企业推出的一项行动,通过电话与客户联系业务,为客户回答问题,但是在客户过多的状况下,不免呈现问题,为了预防这种状况的发作,需要对一切的客户电话都录音,通过录音可以更好的理解客户的需要,也可以预防职工在办公中呈现过失。本系统在设计时应当满意以下几个方案:选用人机对话的操作方法,界面设计漂亮友爱、操作灵敏、方便、方便、精确、数据存储安全可靠。系统可以进行来电显示和来电接听等功能。提供电话拨出功能,可以通过程序拨出电话。提供客户管理功能,记录客户信息,并可以在拨出电话时以电话簿的方式显示客户信息。提供电话录音功能,当电话接通时开始录音,当电话挂断时结束录音。提供录音管理功能,可以通过程序修复录音文件的存储方位。系统最大极限地实现了易保护性和易操作性。系统运行安稳、安全可靠。操作注意事项(1)本系统默许操作员用户名为:tsoft,密码为:111。(2)可执行文件方位:\03\PhoneRecord\Debug\PhoneRecord.exe(3)本系统使用的是东进D系列电话语音卡,使用前需要安装DJDBDKV3.4.0驱动程序,安装驱动后还要在程序根目录中增加NewSig.h、NewSig.lib、djcvt.h、djcvt.lib、Tc08a32.h和Tc08a32.lib等6个文件。操作过程运行本系统,请依照以下过程操作:(1)首先在“基本信息管理”中,设置客户信息、职工信息和产品信息。(2)在主界面中可执行打电话操作。(2)来电话及打电话的录音文件默许保存到F盘根目录下。(3)在“录音管理”中可修复录音文件的途径。(4)来电话及打电话的记录分别保存到“来电管理”和“去电管理”中。
03企业电话语音录音管理系统\PhoneRecord\Debug\ADOConn.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\ADOConn.pch
03企业电话语音录音管理系统\PhoneRecord\Debug\ADOConn.pdb
03企业电话语音录音管理系统\PhoneRecord\Debug\BaseButton.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\ClientDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\db_database.mdb
03企业电话语音录音管理系统\PhoneRecord\Debug\DialupDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\EmployeeDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\InceptDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\Logindlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\ManufactureDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\msado15.tlh
03企业电话语音录音管理系统\PhoneRecord\Debug\msado15.tli
03企业电话语音录音管理系统\PhoneRecord\Debug\PhoneBook.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\PhoneinDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\PhoneoutDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\PhoneRecord.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\PhoneRecord.pch
03企业电话语音录音管理系统\PhoneRecord\Debug\PhoneRecord.pdb
03企业电话语音录音管理系统\PhoneRecord\Debug\PhoneRecord.res
03企业电话语音录音管理系统\PhoneRecord\Debug\PhoneRecordDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\RecordDlg.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\StdAfx.obj
03企业电话语音录音管理系统\PhoneRecord\Debug\vc60.idb
03企业电话语音录音管理系统\PhoneRecord\Debug\vc60.pdb
03企业电话语音录音管理系统\PhoneRecord\res\BUTDOWN.bmp
03企业电话语音录音管理系统\PhoneRecord\res\BUTMOVE.bmp
03企业电话语音录音管理系统\PhoneRecord\res\BUTUP.bmp
03企业电话语音录音管理系统\PhoneRecord\res\PhoneRecord.ico
03企业电话语音录音管理系统\PhoneRecord\res\PhoneRecord.rc2
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(Enterprise Telephone Voice Recording Management System User Manual System Introduction With the increasingly fierce competition in the field, various enterprises are trying their best to improve the service to customers. Telephone customer service is an action launched by enterprises. Customers answer questions, but when there are too many customers, problems will inevitably arise. In order to prevent the occurrence of this situation, it is necessary to record all customer calls. Through recording, we can better understand the needs of customers and prevent employees from Mistakes appear in the office. The design of this system should satisfy the following schemes: choose the operation method of man-machine dialogue, the interface design is beautiful and friendly, the operation is sensitive, convenient, convenient, accurate, and the data storage is safe and reliable. The system can perform functions such as caller ID and call answering. Provides the function of dialing out the phone, you can dial out the phone through the program. Provide customer management functions, record customer information, and display customer information in the form of a phone book when making outgoing calls. Provides a call recording function, starts recording when the call is connected, and ends when the call hangs up. Provide recording management function, you can repair the storage location of recording files through the program. The system maximizes ease of protection and ease of operation. The system runs stably, safely and reliably. Operation Notes (1) The default operator user name of this system is: tsoft, and the password is: 111. (2) Executable file orientation: \03\PhoneRecord\Debug\PhoneRecord.exe (3) This system uses the Dongjin D series telephone voice card, the DJDBDKV3.4.0 driver needs to be installed before use, and the Add 6 files such as NewSig.h, NewSig.lib, djcvt.h, djcvt.lib, Tc08a32.h and Tc08a32.lib to the program root directory. Operation process To run this system, please follow the following process: (1) First, in "Basic Information Management", set customer information, employee information and product information. (2) The phone call operation can be performed in the main interface. (2) The recording files of incoming calls and calls are saved to the root directory of the F disk by default. (3) The way to repair the recording file in "Recording Management". (4) The records of incoming and outgoing calls are stored in "Incoming Call Management" and "Outgoing Call Management" respectively.
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ADOConn.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ADOConn.pch
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ADOConn.pdb
03Enterprise telephone voice recording management system\PhoneRecord\Debug\BaseButton.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ClientDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\db_database.mdb
03Enterprise telephone voice recording management system\PhoneRecord\Debug\DialupDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\EmployeeDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\InceptDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\Logindlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ManufactureDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\msado15.tlh
03Enterprise telephone voice recording management system\PhoneRecord\Debug\msado15.tli
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneBook.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneinDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneoutDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecord.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecord.pch
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecord.pdb
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecord.res
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecordDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\RecordDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\StdAfx.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\vc60.idb
03Enterprise telephone voice recording management system\PhoneRecord\Debug\vc60.pdb
03Enterprise telephone voice recording management system\PhoneRecord\res\BUTDOWN.bmp
03Enterprise telephone voice recording management system\PhoneRecord\res\BUTMOVE.bmp
03Enterprise telephone voice recording management system\PhoneR)

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