系统集成项目管理工程师视频及学习笔记

客户关系管理（CRM）功能：1、有一个共同的以客户为中心的数据库；2、可以提供出售、客户服务和推行三个业务的自动化工具；3、具有联系各种客户连接路径的才干；4、具有从很多数据中获取有效信息的才干

(Customer Relationship Management (CRM) functions: 1. Have a common customer-centric database; 2. Can provide automated tools for sales, customer service and implementation of the three businesses; 3. Have the ability to connect various customer connection paths; 4. The ability to obtain effective information from a lot of data)

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