(Introduction: The official Chinese version of ITILv3 includes five books: service strategy, service design, service transformation, service operation, and continuous service improvement. ITILv3 based on service life cycle combines the essence of v1 and v2, and keeps pace with the times into the best practices of IT service management related fields (ISO20000, ISO27001, CMMI, CobiT, etc.). The book can be used as a reference book and a must-read manual for people in the fields of research, training, consulting, and implementation related to IT service management. Good stuff. Try your best to download and learn!
ITILv3\ITIL_V3_SERVICE_DESIGN_2.pdf
ITILv3\ITIL_V3_SERVICE_IMPROVEMENT_5.pdf
ITILv3\ITIL_V3_SERVICE_OPERATION_4.pdf
ITILv3\ITIL_V3_SERVICE_STRATEGY_1(16).pdf
ITILv3\ITIL_V3_SERVICE_TRANSITION_3.pdf)
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