(According to the idea of ????the layered scheme, a general program structure is proposed, which can build a small and medium-sized call center through flexible configuration, which effectively shortens the construction period of the call center, improves the development efficiency of software, and is a good tool for the construction of small and medium-sized call centers. Provides a reference model, analyzes and realizes the technical scheme of process control dynamic configuration, and proves the correctness and feasibility of the idea of ??the general call center architecture scheme based on the voice card through practice)
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